*** Attention Helpdesk Specialists ***

This is what you have been looking for – an exciting, relaxed atmosphere to exercise your professional troubleshooting, rapport, and communication skills and rise to the top of the world’s most outsourced career: Customer Support! It’s a Dream Position for anyone who’s ever thought about the joy of serving others using their incredible people skills – with great pay, incredible advancement potential, and a chance to show the world how good you are. You’ll be able to work from home if you have a reliable Computer and Internet connection. Plus, you'll be working with attractive, intelligent people who are all committed to creating better networking environments through proactive methods. DNE, Inc. is a Woodlands-Based Technology Solutions provider which is growing rapidly. We are looking for talented individuals to develop into our top Customer Support people as our business grows. Experience helps, but what we are most interested in is intelligence, a strong work ethic, strong people skills and talent for problem solving and negotiating. Great Careers like this come along once in a lifetime. Don’t let this one slip by. Send us a two-page letter, along with your resume, telling us why you would be perfect for this Position.

Results Expected:

• Answering the phone in a way that our customers and clients experience professionalism at its highest level
• Understanding what can be resolved by the helpdesk for remote support and what needs an on-site service call
• Utilize unbelievable technician expertise combined with incredible people skills to solve as many client issues as you can remotely
• Manage the Service Board, the Engineers time and availability
• Monitor, maintain, and elaborate on processes within Kaseya

Position Responsibilities:

• When answering the phone and determining whether the caller is a SLA client, a Break/Fix  “NON-SLA Client”, or prospect calling in for new service. Then transitioning them smoothly between customer service, determining payment and resolving their issue.
• Follow Processes for Kaseya and remote service
• Monitor Service requests via open tickets
• Monitor open service tickets, evaluate resolutions and status of tickets when completed
• When necessary, the helpdesk technician may be required to go on site when onsite ticket volume excesses acceptable levels and helpdesk technician skill set is needed.

Minimum Requirements

• Ability to answer phone with courtesy, respect and knowledge
• Minimum (1) MCP certification, (1) CompTIA or (1) Other Technical Certification Acceptable to DNE Standards
• Minimum 3 years experience

Term of Position:

• 90 Day Probationary period followed by a performance review
• Semi-annual reviews thereafter

No phone calls please. Submit all requests for employment to resumes@dnenetworks.com.

ABSOLUTELY NO recruiters please.